1. Parties
This agreement is made between:
- [LEGAL NAME], tax ID [TAX ID], registered office at [ADDRESS], contact [CONTACT E-MAIL], which operates the Ziqanova service ("Ziqanova");
- [BUSINESS NAME], NIF/KvK [NIF/KvK], registered office at [ADDRESS], represented by [REPRESENTATIVE] (the "Business").
2. Subject
Ziqanova gives the Business pilot access to a service that includes: a public page for the Business with an AI assistant (receptionist) that receives customer requests; a dashboard to manage requests, notes, visits and quotes; alerts by e-mail and, when the Business switches it on and the feature is available, by WhatsApp; and visit reminders for the Business's team.
While Ziqanova's public search “Find a professional” is open, the Business appears in it to people who look for its trade within the service area it has set, with its name, logo, trade, specialties (or its first services), whether it takes emergencies, the distance and the locality of its base, and either its phone number or access to its assistant with the response time it chose; the Business can leave the search at any time in its Settings.
The pilot exists to test the service with a closed group of 5 to 10 businesses and to improve it with the Business's feedback. The service may change during the pilot.
3. Duration and termination
The pilot starts on the date of acceptance and is expected to last six months, extendable by agreement. It also ends when Ziqanova announces the end of the pilot or the start of paid plans.
Either Party may end the pilot at any time, by e-mail, with 14 days' notice. Ziqanova may suspend access immediately in case of unlawful use, abuse or a security risk, and will tell the Business.
At the end of the pilot, Ziqanova gives the Business, on request, an export of its data and deletes it under the Data Processing Agreement.
4. What Ziqanova provides and does not guarantee
Ziqanova provides the service as it is, with reasonable efforts to keep it available and fix faults, and gives support by e-mail on working days.
During the free pilot Ziqanova does not guarantee: availability or response times; that every request reaches the Business (an e-mail can fail); that the AI assistant's replies are correct or complete; or any commercial result. The assistant is not an emergency service, does not confirm appointments and does not give prices; the Business contacts the customer and decides.
The dashboard is the official record of requests and e-mail is the official alert: every request stays in the dashboard even if an alert fails. WhatsApp alerts are an extra that can be delayed, fail or stop at any time (for example, because of a decision or failure at Meta, or a cost limit); Ziqanova may suspend them, and the Business should not rely on them alone.
5. Obligations of the Business
The Business agrees to:
- use the service only for its own activity and lawfully, without illegal, misleading or offensive content;
- give true and current information about itself (name, contacts, services, area, hours) and keep the e-mail address where it receives alerts valid;
- inform its customers about the processing of their data and, if it places the assistant on its own website, keep the link to the privacy notice and the statement that it is an AI assistant visible;
- not share login credentials; each team member has their own account, and the Business removes anyone who leaves;
- not ask customers for unnecessary data (for example payment or health data);
- not try to bypass usage limits or test the security of the service without written permission;
- contact customers and confirm jobs, visits and prices itself.
6. Fees
The pilot is free. There are no payments, cards or automatic renewal. Future prices apply only if the Business accepts them in writing (in the dashboard or by e-mail), after Ziqanova announces them at least 30 days in advance. If the Business does not accept, access ends at the end of the pilot at no cost.
7. Confidentiality
Each Party keeps confidential the other's non-public information that it learns because of the pilot (for example customer data, prices, product plans, faults) and uses it only for the pilot. This does not apply to information that is already public or that the law requires to be disclosed, and it lasts until two years after the end of the pilot.
8. Intellectual property
The software, the Ziqanova brand, the assistant's texts, the page designs and all improvements, including those resulting from feedback, belong to Ziqanova. The Business receives only a non-exclusive, non-transferable right to use the service during the pilot.
The data of the Business's customers, its logo and the content it enters belong to the Business. Ziqanova uses them only to provide the service.
There is no exclusivity: each Party may work with whomever it wishes.
9. Data protection
The Business is the controller of its customers' data; Ziqanova is a processor and processes it on the Business's behalf. The rules, the sub-processors (Supabase, Vercel, OpenAI, Anthropic, Resend and others), security and retention periods are in the Data Processing Agreement (GDPR Article 28), which forms part of this agreement and prevails on personal-data matters.
10. Liability
During the free pilot, each Party's liability to the other, on any ground, is limited to the maximum allowed by law and in any case to EUR 500 in total. Neither Party is liable for loss of profit, loss of customers or indirect damage. This limitation does not apply to wilful misconduct, gross negligence or liability that the law does not allow to be limited.
11. Feedback
The Business agrees to give reasonable feedback: a kick-off call, a short conversation each month and answers to occasional questions. Ziqanova may use the feedback freely to improve the service, without compensation. Ziqanova names the Business publicly, or publishes a testimonial, only with the Business's written permission.
12. Governing law and courts
Portuguese law applies. The courts of Lisbon have jurisdiction over any dispute, without prejudice to mandatory rules that protect the Business. [Note for the lawyer: for businesses established in the Netherlands, confirm whether Portuguese law and the Lisbon courts should remain or whether Dutch law should apply.]
13. Acceptance
This agreement can be accepted electronically at sign-up by ticking "I have read and accept the Pilot Agreement and the Data Processing Agreement". Ziqanova records the date and time, the version of the document and the account that accepted, and that acceptance counts as a signature. Alternatively, the Parties may accept it by e-mail or sign it. The person accepting declares that they have authority to bind the Business.
Ziqanova may change this agreement during the pilot with 30 days' notice by e-mail; if the Business does not agree, it may end the pilot at no cost.